Shipping & Returns

Shipping & Delivery

KIREIQI sells only digital products (planner printables and customs planner printables), so no physical product will be shipped to you. Once your purchase is made, you will be provided with an instant download link containing your files.

There are two ways you can download the product you purchased: (1) Email - Your order will immediately be sent to your email. If you can't find your purchase try checking your promotions or spam folder. (2) Customer account: You can always access your purchases in your customer account. Log to your customer account and click the order number. You will find a download link below the product title. If you have previously checked out as a guest and have not registered for an account, you can register for an account with the link here.

Returns & Refunds

Please double check that you are purchasing the right products and sizes, because we do not accept refunds, returns or exchanges on digital products.  However, it is possible for us to accept returns under specific and exceptional conditions. Refund requests made after you have downloaded our product are handled on a case by case basis. Refund requests, if any, must be made within 24 hours of your original purchase.

Specific and exceptional conditions for refunds: (1) If you change your mind about your purchase and you have not downloaded our product yet. (2) If you accidentally or by mistake purchased the same product more than once.